Just like the live chat, phone support agents typically only listen to your problem then ‘escalate’ it to another team who will get back to you later. I’ve had to call 4x last week and the “results” are just as empty, nonsensical, and unhelpful as chat would spit out.” ![]() “So I made the Platinum level last month and one of the perks is that you get to actually have a real phone call with support. Many drivers assume that phone support is better than live chat support, but that’s not always true. Is the Platinum phone support better than the live chat support? Don’t expect the Safety Team to help if you call about a routine issue. The Lyft Safety Team has a phone line, but it is reserved for serious issues like reporting car accidents or safety problems with a passenger. If you aren’t in the Platinum rewards tier, the chat features in the app and at are the primary way to contact Lyft and get help. There is one exception: Drivers who reach the Platinum rewards tier can call a special phone support line for drivers. You can’t call Lyft to get help unless it is about a serious safety issue. There is no phone number for drivers until you reach the Platinum rewards level Final price didn’t match the upfront price.Report a rider for inappropriate behavior.Use the help section at the bottom of each ride record to report issues such as: The Help Center now has a direct link to live chat support Common driver issues that you can report at the bottom of every ride receipt Nearly all common issues will be listed.įor many issues, reporting the problem will start a live chat with Lyft driver support. Find the ride, tap on it, then scroll to get help. You can report most typical problems in the Earnings area of the app. Report issues with an individual ride in the Earnings area and chat with Lyft You can start a live chat by reporting an issue with an individual ride, or by directly beginning a chat session by going to: Menu > Get Help > Help Center > Chat with Lyft support. In the chat, Lyft representatives will try to help you with your issue and answer any questions you have. Lyft uses a live chat feature to give support for most issues. Send a Tweet to to drive for Lyft? Click here to apply! Get help in the Lyft driver appĭrivers can get help with most common issues inside by visiting the Get Help section found in the main menu of the app, the Earnings dashboard on the home screen, or by tapping a dropdown Contact menu that appears during a ride.At : Report ride issues and browse support articles to find Contact buttons. ![]() ![]() Call Lyft support: You can only call Lyft if you reach the Platinum rewards tier.Read about common issues: Go to Menu (☰) > Get Help > Help Center Some articles have Contact us button that will begin a live chat.You can also start a live chat by reporting an issue with a ride at the bottom of every ride receipt.Chat with driver support: Menu (☰) > Get Help > Chat with Lyft support.The best ways to contact Lyft driver support
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